The current rates for our standard SLA packages are set out below:
Bronze – £40/month
- Free 1 hour on site visit a month.
- Priority support – on site by next working day.
- Free telephone and remote support within agreed hours.
- 10% discount on all consumables.
- Emergency support available outside of working hours.
- Free updates on all software updates not requiring licensing costs are included.
- Free 1 hour annual staff training for EPOS and Till customers, by appointment
- Free consultation on procurement and development.
Education Establishments and Registered Charities – £25 per month
Silver – £60/month.
- Free 1 hour on site visit a month.
- Reduced hourly fee afterwards if required.
- Priority support within 8 working hours.
- Free telephone and remote support within agreed hours.
- 10% discount on all consumables.
- Emergency support available outside of working hours.
- Free updates on all software updates not requiring licensing costs are included.
- Free 4 hour staff training for EPOS and Till customers, by appointment
- Free consultation on procurement and development.
Education Establishments and Registered Charities – £45 per month
Gold – £80/month
- Free 1 hour on site visit a month.
- Reduced hourly fee afterwards if required.
- Priority Support within 8 working hours or same day if called before 10.30am.
- Free telephone and remote support within agreed hours.
- 10% discount on all consumables.
- Emergency support available outside of working hours.
- Free Updates on all software updates not requiring licensing costs are included.
- Free 4 hour staff training for EPOS and Till customers, by appointment
- Free consultation on procurement and development.
- Support extended to peripheral devices and projectors
- Off-site backup included
Education Establishments and Registered Charities – £60 per month
Platinum – £120/month
- Free 1 hour on site visit a month.
- Reduced hourly fee afterwards if required.
- Priority support within 4 working hours.
- Free telephone and remote support within agreed hours.
- 10% discount on all consumables.
- Emergency support available outside of working hours.
- Free updates on all software updates not requiring licensing costs are included.
- Free 1 hour staff training for EPOS and Till customers.
- Free consultation on procurement and development.
- Support extended to peripheral devices and projectors
- Off-site backup included
- Instant hardware swap outs.
- Free annual hardware service
Education Establishments and Registered Charities – £85 per month
Server Support – from £40/month
Subject to site survey, call for further details.
We also offer a bespoke SLA service personalised to specific requirements
please contact us for further information about this.