Morrish’s Fish Restaurant, a full catch of services – Case Study
Morrish’s Fish Restaurant and Takeaway have worked with Cornish EPOS & IT Services Ltd for many years, building a tech ecosystem to keep the site trading efficiently.
Morrish’s Fish Restaurant and Takeaway, Redruth – Serving Since 1939
Morrish’s Fish Restaurant has long been a fixture in Redruth, proudly serving the local community for generations. Originally established by Stuart Morrish at a nearby crossroads, the business soon moved to its current site, where a commitment to quality has remained at its core.
Over the years, the restaurant has evolved with modern equipment, expanded dining areas and continued investment in its facilities – all while staying true to its roots.
Today, Morrish’s is run by Nigel and Ryan Morrish, who continue the family tradition of providing great food and service to loyal customers old and new.
Next steps at Morrish’s
Having worked closely with Morrish’s over the years, we have supplied and maintained their Point of Sale (POS) system, integrated Dojo card payments, self-service kiosks, VoIP systems, internet services, network management, online ordering, kitchen video screens, and CCTV. Morrish’s has now returned to us for the next phase of their technology upgrade.
They already had a comprehensive range of technology in place to support their daily operations, all installed and maintained by us at Cornish EPOS & IT Services Ltd. This includes online ordering through TouchTakeaway and the ByTable app, alongside a SelfService kiosk in the takeaway area, allowing customers to place their own orders during busy periods. PocketTouch table ordering is available in the restaurant, which helps speed up service by sending customers’ orders directly from the table to the kitchen.
Multiple TouchKitchen screens are installed behind the range and in the plating area, allowing tickets to be sent directly to the appropriate stations. The VoIP system allows them to handle multiple phone orders and bookings simultaneously, with options to forward calls or use phone apps if the phone system experiences interruptions. A failover internet connection guarantees continued service during an internet outage. CCTV coverage throughout the site ensures the safety of both customers and staff, as well as allowing staff to monitor customers arriving and waiting to leave.
A significant recent addition is the ANPR (Automatic Number Plate Recognition) system, which provides a live feed to the takeaway. Staff can see when customers arrive in the car park, enabling them to prepare orders and deliver them directly to the customers. This feature is highly valued and has been a game changer.
‘Our ANPR camera is one of our most valued assets.’ – Ryan Morrish, Manager
Morrish’s were looking for a way to ensure orders were only taken out to the car park once customers had arrived. We recommended installing an ANPR system, working alongside their online ordering platform. By capturing the customer’s number plate during the ordering process, staff can monitor car park activity in real time. As vehicles arrive, their number plates are displayed on a screen behind the counter, allowing staff to match them to orders and deliver food at the ideal moment.
“This saved us loads of time with staff having to go out, check the cars as they come in, or have a member of staff stood out there waiting for them to come in. And it’s had quite a profound impact on how we’ve served those customers.’ – Ryan Morrish, Manager
Alongside the existing technology at Morrish’s, they wanted a full front-of-house refresh that would minimise downtime, improve efficiency and future-proof their operations.
This included:
New EPOS terminals running TouchPoint across the service areas, along with a refreshed POS interface and programming. Replacing tills that had reached the end of their lifecycle.
Digital signage for their menus, running on managed screens and integrated with TouchPoint through TouchMenu to allow live, automatic updates.
Enhanced online ordering, including the addition of online orders for an outdoor seating area and indoor takeaway waiting area, along with improved Wi-Fi coverage to support these services.
This upgrade was not just about installing new hardware; it was about creating a more connected and efficient system that worked in harmony with Morrish’s existing operations, while setting them up for continued success.
In 2024, we went for a whole new till and signage system. The whole lot! And Cornish Services, from start to finish, were brilliant. We had digital signage. We had brand-new tills, a user interface for the staff, and a whole new menu for the entire thing. They were absolutely brilliant at doing all of this, and it’s made our jobs much easier.
– Ryan Morrish, Manager
TouchPoint
Three tills running ICRTouch’s TouchPoint working with the ICRTouch product ecosystem.
ICRTouch’s flagship till software TouchPoint is reliable, intuitive, and customisable. It forms the foundation of daily operations at Morrish’s Fish Restaurant and Takeaway.
3 Oxhoo EVOQ tills running ICRTouch’s TouchPoint software
Online ordering from a bespoke webshop.
TouchTakeaway is an online ordering platform that forms part of the ICRTouch ecosystem. It allows customers to order directly from their own devices, reducing queues, increasing upsells and improving order accuracy. Orders automatically appear on the screens in the kitchen or print kitchen tickets when required, allowing staff to prepare food when the customer wants.
TouchTakeaway providing online ordering for Morrish’s customers
From a mobile or tablet, your customers can order directly from your app-based menu to their table or seat with ByTable; perfect for hospitality venues, hotels, stadiums and theatres.
ByTable wraps up TouchTakeaway into a bespoke mobile ordering app available on the Google Play and Apple App stores. Customers can download the app, browse the menu, place their order and pay from within the app. Push notifications can be sent to customers, or customers can sign into their customer account to view past orders.
Morrish’s Fish Restaurant ByTable App is available on the App and Play stores.
Save time and money on endlessly printing menus by transferring to a TouchMenu digital screen solution that highlights promotions and automates stock messaging; all while boosting sales with automated menus.
TouchMenu is a live digital signage solution deployed at Morrish’s, allowing the menu’s prices and products to be updated in real-time, linked with the till data. Visually engaging, easy to manage, and ideal for promotions or seasonal menus.
Managed digital signage running TouchMenu
Providing efficient solutions to the hospitality, retail, attractions and healthcare industries, including cashless environments, SelfService can help your business increase order numbers and basket values with a near effortless system.
SelfService is a self-order kiosk platform for customers to use to place their order, ideal for fast-paced sites where customers aren’t able to order on their own devices or want to browse on a bigger screen.
SelfService kiosk in the takeaway to reduce wait times
‘Take faster, smarter payments with Dojo.’
All card transactions are linked with TouchPoint and SelfService sending straight from the till and kiosk software to the card machine, ensuring speed and accuracy. Cutting down the risk of misskeys.
The Pay at Table functionality allows for table balances to be recalled and paid for directly on the card machine at the table.
Dojo integrated card payments
Keep Mobile. For A Better Customer Experience.
PocketTouch is a handheld order-taking solution used by staff waiting on tables to send orders directly to the kitchen, increasing order accuracy and reducing customer wait times in the restaurant.
PocketTouch runs on a tablet staff can carry with them.
Transform the way food and drink orders are processed with the help of TouchKitchen, the intuitive kitchen display software that’s designed by EPoS experts specifically for the hospitality industry.
TouchKitchen runs in the kitchen display screens, replacing traditional paper tickets. Orders are displayed in real-time.
TouchKitchen runs on multiple screens in the kitchen.
HTML Customer Display
Show customers their order in real time.
Displays connected to the tills that show order details, promotions, and upsell opportunities to customers. Ensure customers can see the sale in real-time and know that the server has understood them.
HTMLCustomer Display shows the order items and total as they are entered.
CCTV and ANPR
Keeping customers and staff safe and increasing efficiency.
CCTV system covering key customer and staff areas, aiding in security, health & safety, and dispute resolution. An ANPR system cover the car park entrance so staff know when to get orders ready and take them out shortly after the customer arrive.
CCTV and ANPR cameras are installed across the site.
VoIP System
A modern, reliable internet-based phone system that ensures clear communication with customers and suppliers, while enabling features such as call queuing and voicemail-to-email.
The VoIP system allows them to handle multiple phone orders and bookings simultaneously, with options to forward calls or use phone apps if the phone system experiences interruptions.
VoIP Phones
Managed Network
We installed a robust managed network with traffic segmentation, dedicated EPOS bandwidth, and secure Wi-Fi access for both staff and customers covering the entire site.
A failover internet connection guarantees continued service during an internet outage.
Managed Network
TouchOffice Web
Real time and historical sales reports at your fingertips. TouchOffice Web provides complete control over your business from anywhere. Stock, staff, pricing and programming; TouchOffice Web gives you control over it all.
TouchOffice Web is a cloud-based back-office that allows Morrish’s managers to monitor sales, stock, and make programming changes in real-time, from anywhere. It gives complete control and insight.
TouchOffice Web
From Planning to Installation
We carried out a series of visits to Morrish’s and held multiple meetings with the managers to thoroughly understand their goals for the upgrades to the till system. These meetings focused on how the changes would affect staff workflows, which hardware would be most suitable, the anticipated timescales for implementation, and what information would be needed to ensure a smooth transition.
To maintain brand consistency, we recreated the takeaway menu’s graphics and artwork on the digital menu boards, displaying this across five remotely managed digital signage screens. These ‘digital menus’ are fully integrated with the till system, allowing automatic updates whenever product names or prices are changed.
Before going live with the till system updates, we supplied a separate till programmed with the new system, allowing staff to explore the updated interface on site and share their thoughts without impacting customer service.
Once any changes were made, we installed the new hardware, including Oxhoo EVOQs equipped with the new programming. The main till in the takeaway features a standalone customer-facing display, ensuring customers know their order has been understood by staff and providing extra space for advertising and upselling. To make online ordering even easier, we added an extra Wi-Fi access point outside, ensuring reliable online ordering from anywhere on the premises. Additionally, remotely managed digital signage screens replaced printed signage in the takeaway. Installations were completed outside of the sites trading hours to minimise disruption. We closely monitored the new system both on-site and remotely, enabling us to make further adjustments quickly and efficiently.
Results That Matter
The upgrades at Morrish’s have significantly enhanced their operations. The new EPOS terminals with updated interfaces allow staff to work more efficiently, supported by faster systems that cut down on manual input and speed up service. This enables the team to focus on delivering good service and building connections with customers.
Thanks to our long-standing relationship and deep understanding of their setup, we were able to implement the upgrade with minimal disruption.
Overall, the impact has always improved our business and how quickly we can operate and how well we can operate.
– Ryan Morrish, Manager
Looking Ahead
Morrish’s is a clear example of how the right technology can support business growth and improve efficiency. Each upgrade phase has led to more reliable operations, benefiting staff and customers alike, while preparing the business for future growth through adaptable technology. These improvements have supported daily activities, increased reliability, and maintained a consistent customer experience.
“They (Cornish Services) are some of my favourite people to work with.” – Ryan Morrish
With solid foundations now in place, the question is: what’s next for this ever-evolving restaurant and takeaway?
With Thanks
We’d like to thank Ryan at Morrish’s Fish Restaurant for his time and valuable input in helping us bring this case study to life. Our thanks also go to the entire team at Morrish’s, who are always a pleasure to work with. We look forward to working together for many more years to come.
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